Refund policy
Return & Refund Policy
At NauticZen, we want you to be satisfied with your purchase. If you need to return an eligible product, you may submit a return request within 14 days of delivery of the last item in your order. Where applicable law provides additional or different consumer rights, those rights will continue to apply.
Return Eligibility
To be eligible for a standard return, the product should be returned in its original condition, with its original packaging and accessories where applicable. Products should not have been damaged, altered, or used beyond what is reasonably necessary to inspect and evaluate the product.
To request a return, please use the return request option available through your
Customer Account You can also contact us at gsenterprises@nauticzen.com if you need assistance.
Return Shipping
For standard returns, the customer is responsible for arranging and paying the return shipping cost.
Once your return request is approved, we will provide the applicable return instructions. Please do not send a product back without following the return instructions provided by NauticZen.
For products that arrive damaged, defective, or incorrect, please contact us as soon as possible with photographs and details of the issue. We will review the issue and provide appropriate instructions. Where we are responsible for the problem, we will handle the return shipping arrangements as appropriate.
Return Address
Approved returns should be sent to:
G.S. ENTERPRISES
1607, West Amber Talab
Roorkee, Uttarakhand 247667
India
Please wait for our return instructions before shipping a product to this address.
Refunds
After we receive and inspect an approved return, we will process the applicable refund.
The time required for the refund to appear in your account can vary depending on your payment provider, bank, card issuer, and location.
Any refund will be processed to the original payment method where possible. If applicable law requires a different refund method or timeframe, we will follow the applicable legal requirements.
Cancellations
Customers may submit a cancellation request until the item has been fulfilled.
Once an item has been fulfilled or dispatched, the cancellation window has ended, and the applicable return process will apply instead.
A cancellation request is a request for review and does not automatically cancel the order. We will review the request and process an approved cancellation and applicable refund through Shopify.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives and contact us promptly if:
- The product arrived damaged.
- The product is defective.
- You received the wrong product.
- An item is missing from your order.
Please provide your order number and clear photographs or other relevant information so that we can evaluate the issue and determine the appropriate resolution.
International Orders
NauticZen ships internationally. Customers may be responsible for applicable customs duties, import taxes, brokerage charges, or other charges imposed by the destination country unless otherwise stated at checkout.
International customers should also be aware that return shipping and refund processing may take longer because products are being returned to India.
Any rights provided by applicable consumer-protection laws remain unaffected by this policy.
Custom, Made-to-Order, and Bulk Orders
For custom, personalized, made-to-order, or negotiated bulk orders, additional terms may be agreed upon before production begins. Any such terms will be communicated to the customer and will apply subject to applicable law.
Contact Us
For questions regarding returns, refunds, cancellations, damaged products, or other order issues, contact:
NauticZen
Email: gsenterprises@nauticzen.com
Phone: +91 7417925949
Return address: 1607, West Amber Talab, Roorkee, Uttarakhand 247667, India