Shipping policy
Shipping Policy
At NauticZen, we ship products from India to customers in India and internationally to destinations where shipping is available.
Shipping Methods
Free Standard Shipping
Standard shipping is provided at no additional shipping charge.
Estimated delivery time: 10–15 business days.
Express Shipping
Express shipping is available for an additional charge of $34.99.
Estimated delivery time: 5–7 business days.
Delivery times are estimates and may vary depending on the destination, customs processing, carrier operations, weather, holidays, and other circumstances outside our control.
Order Processing
Orders are processed and prepared for shipment from India. Orders are generally dispatched after the product is ready for shipment and the order has been confirmed.
For custom, made-to-order, or bulk orders, production and dispatch timelines may be different. Any applicable production timeline will be communicated before or after the order is placed, as appropriate.
Shipping Carriers
Depending on the destination, shipment size, service availability, and delivery requirements, we may use carriers or shipping services such as DHL, FedEx, UPS, India Post, Shiprocket, or another suitable carrier.
Tracking information will be provided when available.
International Shipping
NauticZen ships internationally to destinations where our shipping services are available.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Any such charges that are not collected by NauticZen at checkout may be the customer's responsibility.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their destination country.
Delivery Delays
Estimated delivery times are not guaranteed. Delays may occur because of customs clearance, carrier disruptions, weather, holidays, incorrect address information, or other circumstances outside our control.
If we become aware of a significant shipping delay affecting an order, we will communicate the relevant information to the customer.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address and contact information. Additional charges or delays resulting from an incorrect or incomplete address may be the customer's responsibility.
Questions About Shipping
If you have questions about shipping, please contact us:
NauticZen
Email: gsenterprises@nauticzen.com
Phone: +91 7417925949
Address: 1607, West Amber Talab, Roorkee, Uttarakhand 247667, India