Terms of service
TERMS OF SERVICE
Welcome to NauticZen. These Terms of Service apply to your use of our website and purchases made through our online store. NauticZen is a customer-facing brand operated by G.S. ENTERPRISES. Our online store is powered by Shopify.
By using our website or placing an order, you agree to these Terms and the policies referenced on our website, including our Privacy Policy, Return and Refund Policy, and Shipping Policy.
1. PRODUCTS
We make every reasonable effort to ensure that product descriptions, photographs, dimensions, materials, colors, and finishes are presented accurately. Actual product appearance may vary slightly due to screen settings, lighting, photography, and normal characteristics of handcrafted or traditionally finished materials.
Product specifications and availability may change from time to time.
2. ORDERS
When you place an order, you are requesting to purchase the selected products.
Orders are subject to product availability, payment authorization, and our acceptance of the order. If we are unable to fulfill an order, we will contact you using the information provided and, where applicable, issue a refund.
Please review your shipping address, product selection, and order details carefully before completing your purchase.
3. PRICES AND PAYMENT
Prices shown at checkout are the prices applicable to your order, subject to any applicable taxes, shipping charges, duties, import taxes, or other destination-related charges.
Payments are processed through the payment methods made available at checkout.
We may correct pricing or other information errors when discovered. If an order is affected by a material error, we will make reasonable efforts to contact you.
4. SHIPPING
Orders are shipped from India.
Available shipping methods, estimated delivery times, and applicable shipping charges are described in our Shipping Policy.
Delivery times are estimates and may be affected by customs clearance, carrier operations, weather, holidays, or other circumstances outside our control.
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges may be the customer's responsibility.
5. RETURNS AND CANCELLATIONS
Returns, refunds, and cancellations are handled according to our Return and Refund Policy.
Our standard return window is 14 days from delivery of the last item in an order, subject to applicable law and the conditions stated in our Return and Refund Policy.
Cancellation requests may be submitted until the item has been fulfilled, subject to our cancellation rules.
6. CUSTOM AND BULK ORDERS
We may accept custom, made-to-order, commercial, wholesale, and bulk orders.
For these orders, pricing, specifications, production timelines, payment terms, and shipping arrangements may be agreed separately with the customer before production begins.
7. INTELLECTUAL PROPERTY
The NauticZen name, logo, photographs, graphics, text, product descriptions, designs, and other website content belong to or are licensed to G.S. ENTERPRISES / NauticZen unless otherwise stated.
You may not copy, reproduce, distribute, or commercially use our protected content without permission, except where permitted by law.
8. WEBSITE USE
You agree to use our website lawfully and not to interfere with its operation, security, or availability.
We may restrict access to our website where reasonably necessary to protect our business, customers, or services.
9. THIRD-PARTY SERVICES
Our store may use third-party services such as payment providers, shipping services, and other integrations. Their services may be subject to their own terms and policies.
10. CONSUMER RIGHTS
Nothing in these Terms is intended to remove or restrict any consumer rights or protections that cannot legally be excluded or limited.
11. CHANGES TO THESE TERMS
We may update these Terms when necessary. The latest version will be published on this page.
12. CONTACT US
NauticZen
Email: gsenterprises@nauticzen.com
Phone: +91 7417925949
Address:
1607, West Amber Talab
Roorkee, Uttarakhand 247667
India